Policies

Returns and Exchanges

At Entropy, we take pride in providing our customers with high-quality, handmade products that bring them joy and satisfaction. We understand that our products are unique and may have small marks that add character and make them one-of-a-kind. We ask you to embrace these qualities and appreciate the artistry and craftsmanship that goes into each piece.

However, we also recognize that there may be rare occasions where you need additional assistance with your purchase. If you do encounter any significant defects within the first 30 days that affect the intended use or design of the product, please contact us immediately. We will work with you to make it right through an exchange or refund.

In addition, we use durable steel for our blades, which are not stainless, and may require regular care to avoid oxidation, rust, and tarnishing. Please follow the care instructions for your specific product to ensure its longevity and continued quality.

Ultimately, we want you to enjoy your purchase and fall in love with our products. If you need any assistance or have any questions about our products, please don't hesitate to contact us. We value your satisfaction and strive to exceed your expectations.

Accessibility

Entropy - Moving Pictures Inc. is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to comply with all applicable standards, including WCAG 2.0 accessibility standards up to level AA. If you experience any difficulty in accessing any part of this website, please feel free to email us. We will work with you to provide the information, item, or transaction you seek through an alternate communication method or one that is accessible for you consistent with applicable law (for example, through telephone support).

Entropy is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.

We respect our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Entropy diversity initiatives are applicable—but not limited—to our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; social and recreational programs; layoffs; terminations; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

Respectful communication and cooperation between all employees.
Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
Work/life balance through flexible work schedules to accommodate employees’ varying needs.
Employer and employee contributions to the communities we serve to promote a greater understanding and respect for the diversity.

All employees of Entropy have a responsibility to treat others with dignity and respect at all times. All employees are expected to exhibit conduct that reflects inclusion during work, at work functions on or off the work site, and at all other company-sponsored and participative events. All employees are also required to attend and complete annual diversity awareness training to enhance their knowledge to fulfill this responsibility.

Any employee found to have exhibited any inappropriate conduct or behavior against others may be subject to disciplinary action.

Employees who believe they have been subjected to any kind of discrimination that conflicts with the company’s diversity policy and initiatives should seek assistance from a supervisor or an HR representative.

Diversity, Equity, and Inclusion

When using our products, especially carbon steel in food prep, it's important to keep in mind that stains and rust may occur naturally. This is a result of the material and does not indicate any flaw or defect in the product. If you don't mind doing a little extra maintenance while cooking, our durable carbon steel tools and blades could be a great choice for you.

To help prevent rust, we recommend that you force a patina onto the blade before first use. This can be done with substances that contain acid, such as instant coffee, vinegar, or potatoes. Simply rub the substance onto the blade and then polish it to create a protective shield for the steel.

To effectively prevent rust on your knife, it is important to follow proper care and maintenance practices. After each use, make sure to wash your knife shortly thereafter to remove any food particles or acids that may contribute to rusting. Additionally, applying a thin layer of food-grade mineral oil to the blade can help protect it and provide a nice shine. Food-grade mineral oil applies smoothly and is safe to use.

Proper storage is also crucial in maintaining the quality of your blades. We recommend using a magnetic strip on a wall or placing them in a dry cabinet or drawer. It is best to wrap the knives in cloth or paper to prevent any moisture buildup. Avoid storing them in damp environments, as these promote rust and can potentially harbor bacteria. We advise against using knife blocks or similar storage options as they can trap moisture and accelerate rust and bacteria formation.

Regarding sharpening, our blades are durable and respond well to proper care. We recommend hand sharpening and the frequency will depend on your usage. Pay attention to the sharpness of the blade and sharpen as soon as you sense it requires it. This can be a satisfying process and will help maintain the optimum performance of your knife.

We want our customers to get the most out of their knives and to enjoy using them for years to come. If you have any questions about caring for your carbon steel knife or need further assistance, please don't hesitate to reach out to us. We are always here to help and want you to be completely satisfied with your purchase.

Product Care and Maintenance

Privacy Policy

What type of information do we collect? We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. How do we collect information? When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. Why do we collect such personal information? We collect such Non-personal and Personal Information for the following purposes: 1.To provide and operate the Services; 2.To provide our Users with ongoing customer assistance and technical support; 3.To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; 4.To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 5.To comply with any applicable laws and regulations. How do we store, use, share and disclose your site visitors' personal information? Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. How do we communicate with our site visitors? We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. How do we use cookies and other tracking tools? Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. We use cookies for important reasons, such as: •To provide a great experience for our visitors and customers. •To identify our registered members (users who registered to our site). •To monitor and analyze the performance, operation and effectiveness of Wix's platform. •To ensure our platform is secure and safe to use. How can your site visitors withdraw their consent? If you don’t want us to process your data anymore, please contact us. Privacy policy updates We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Your Questions and our contact information If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us.

Terms & Conditions

This website is owned and operated by Entropy - Moving Pictures Inc.. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. In order to use our website and/or receive our services, you must be at least 13 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you. All images and content are copyrighted by Entropy - Moving Pictures Inc. and may not be shared, distributed, published, or sold in any way on any platform existing now or in the future without written permission from Entropy - Moving Pictures Inc.. This includes, but is not limited to social platforms like Pinterest, Instagram, Facebook, etc. When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page. The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Entropy - Moving Pictures Inc.. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof. We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment. You agree to indemnify and hold Entropy - Moving Pictures Inc., it’s partners and shareholders harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website. To the maximum extent permitted by applicable law, in no event shall Entropy - Moving Pictures Inc., be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service